These General Purchase Conditions regulate the use of the electronic sale services of the online store located at www.agroclean.es (hereinafter “the website”) of which AGROCLEAN, SL (hereinafter “the Company”) is the owner , with registered office at C / Versalles nº 10, PI La Redonda, 04710 – Santa Mª del Águila (ALMERIA) and CIF B04640694. Registered in the City of Almería Registry, Folio 138, Volume 1240, Sheet AL-32948, 2nd Inscription.

The use by the customer of the services of the Company’s internet store presupposes, in any case, adherence to the General Purchase Conditions in the version published by the Company at the time of the purchase order, in compliance of the regulations. Therefore, it is convenient for the customer to read these General Conditions before proceeding to make a purchase.

1. SCOPE OF THE CONTRACT

These General Purchase Conditions apply to the sale of all articles of the Company through its website, to those consumers to whom orders can be delivered in Spain (including the Canary Islands, Ceuta and Melilla) and other countries both Inside and outside the European Union, by virtue of article 92 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and users and other complementary laws (hereinafter LGDCU). The Company informs that its website is directed exclusively to a public over 18 years of age.

2. YOUR DATA AND YOUR VISITS TO THIS WEB PAGE

The information or personal data that you provide about yourself will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

3. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

1. Make use of this website only to make legally valid inquiries or orders.
2. Do not place any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

iii. Provide us with your email address, postal address and / or other contact details truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, we will not be able to process your order.

The Company reserves the right to cancel a client’s access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

4. INFORMATION ON THE PRODUCTS

The descriptions of the products or services offered on the Website, as well as the photographs, graphic or iconographic representations and / or videos, where appropriate, relating to the products are intended to provide as much information as possible to the customer.

5. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure. You need to have a user account where you can register (“My account”). You must choose the products you want and add them to the basket. Once all the products to be purchased have been included in it, you must view the summary of your purchase and enter your data for billing and delivery of orders.

When the described procedure is finished, if your choice of payment is by bank card, you will be redirected to the RedSys payment platform that indicates at all times the procedure to follow to make the payment.

To confirm your order, you will receive an email acknowledging receipt of it.

If you want the invoice to be sent to you electronically, you must choose this option that will appear throughout the purchase procedure. At any time, you may revoke the consent given for said shipment by addressing the revocation request to the email that appears in the Customer Service section of these conditions. 

6. TECHNICAL MEANS TO CORRECT ERRORS

This web page shows confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.

If you detect an error related to the personal data provided during the purchase process or in your order after the completion of the payment process, you should immediately contact our customer service, by phone or at the email address mentioned above, to correct the error.

7. PRICE

The applicable prices are those indicated on the website on the date of the order. The prices are detailed in each item and include the VAT in a detailed manner at the time of viewing the summary of your purchase.

The amount of the shipping costs will depend on the shipping area of ​​the order, and for this you must take into account what is detailed below:

– Peninsula: postage will be free.

– Balearic Islands: € 20 shipping costs will be charged.

– Ceuta, Melilla and Canarias: postage will be charged, however, the website will contain a notice indicating that, before placing the order, you should check the shipping costs with the customer service via email.

– European Union countries: shipping costs will be € 40 and the minimum order will be € 300.

– Countries outside the European Union the conditions will be the same as the Canary Islands, Ceuta and Melilla. Therefore, you should consult before placing the order. Minimum order of € 300.

In this sense, the Client, prior to the purchase of the product, must review the description and characteristics of the same and any other condition that appears (including without limitation, the fulfillment of any term and condition, rates and established reservations) and be satisfied with them before purchasing the product.

In case of conflict or contradiction, the descriptions of the product and the additional conditions that appear in its sale will prevail over these General Purchase Conditions. Consequently, the customer must read carefully, in addition to these Conditions, the descriptions and conditions applicable to the sale of each product, if any, which will be understood to be accepted at the time the customer proceeds to purchase the product.

8. PAYMENT

Payment will be made at the end of the purchase process and will be an essential condition for its formalization. Payment is accepted by:

– Bank transfer: In the event that your choice of payment is by bank transfer, the website will generate an invoice with the account number in which you must make the deposit, detailing the number of the invoice generated in the concept. Once the amount is received in the account, the order will be prepared and shipped.

– Bank credit or debit card accepted by the RedSyS payment platform.

In any case, the choice of the means of payment is made during the purchase process on the corresponding screen. The customer must notify The Company of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that The Company can carry out the appropriate procedures.

Suppliers or issuers of means of payment may adopt anti-fraud measures that lead to the rejection of certain types of operations. The Company is not responsible for the application of this type of security policies.

9. DELIVERY

Unless there are unforeseen or extraordinary circumstances, we will send you the order consisting of the products listed in each Shipping Confirmation within the period indicated on the website according to the selected shipping method and, in any case, within the maximum period of 30 days from the date of the Order Confirmation. However, delivery is estimated from 4 to 5 days in the peninsula, 7 days in the Canary Islands, Ceuta and Melilla and 10 days in international orders.

If the product that is the object of this contract is not available, the consumer will be informed, being able to recover the amount paid or, if desired, change the product for another of similar characteristics without increasing the amount paid, exercising the right of withdrawal in the same terms that correspond to the article initially contracted.

Orders will be delivered to the address indicated by the customer at the time of purchase.

Our transport provider will contact the client to indicate the day that the delivery will be made and making it possible to change the delivery date.

10. RETURN POLICY

To make changes or returns, the customer has one month from receipt of the product / s.

In the event of a defect or defect in the products, the Company will be liable for any lack of conformity that appears, in accordance with the provisions of these General Conditions, at no cost to the customer, who must contact our Customer Service Customer, and we will pick up the product / s at the indicated delivery address. However, it must be proven through documents or sufficient graphic information that the return corresponds to the poor condition of the product.

In addition, the right to withdraw from the contract is recognized without the need for justification, within a period of 14 calendar days from the receipt of the product, in which case the amount of the same will be returned, including the delivery costs until the initial shipping address (with the exception of additional costs resulting from your choice of a different delivery method than the less expensive ordinary delivery method that we offer). For this, the client can make use of the withdrawal form that is made available to him. He must notify the Company, who will be in charge of contacting to carry out the appropriate procedure for these purposes. However, the customer must bear the costs of returning the good.

11. AVAILABILITY OF THE PRODUCTS

If there are incidents regarding its supply or if there are no products in stock, the customer will be informed immediately by email and the amount of the product or products will be reimbursed. The Company will reimburse the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made by the same means of payment with which it was paid. The stock availability data in physical establishments that are reflected on our website are indicative and may vary.

12. GUARANTEE OF PRODUCTS PURCHASED

The guarantee offered is the one established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. The Company will be liable for any lack of conformity that appears within a period of two years against manufacturing defects. Likewise, the Company is not responsible for damages caused by the misuse of the items purchased or by those caused by the wear and tear of their use.13.

13. CUSTOMER SUPPORT

For any doubt, suggestion, query or claim about the online store, you can contact the Customer Service, by any of the following means:

 Telephone: 950 580 710

 Email: auxilia@agroclean.es

 Postal mail at the following address: C / Versalles nº 10, P.I La Redonda, 04710 – Santa Mª del Águila (ALMERIA)

In addition, we have internal company Complaint Sheets available to consumers and users, which can be submitted to the postal address and email indicated above, or at our physical establishment. You can request them by contacting Customer Service, which will attend and respond to your claim as soon as possible, and in any case within a maximum period of one month.

The European Commission also provides consumers in the European Union with the online dispute resolution platform to resolve disputes amicably (article 14 paragraph 1 Regulation (EU) 524/2013), accessible on the web http: // ec .europa.eu / odr.

14. MODIFICATION OF THE GENERAL PURCHASE CONDITIONS.

The Company reserves the right to modify these General Purchase Conditions at any time. No modification will affect orders that are already in progress.

Customers and users will always have these General Conditions in a visible place, freely accessible for any queries they want to make. Customers and users should carefully read these General Conditions. In any case, the acceptance of the General Conditions of the purchase in force at all times will be a prior and indispensable step to the contracting of any product or service available through the website.

15. FORCE MAJEURE.

Compliance by the Company of all or part of its obligations will be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. They will be considered as such, in particular, without this list being limiting: war, riots, insurrection, social unrest, strikes of any nature and supply problems not attributable to The Company. The Company will inform the client of such a fortuitous event or force majeure within seven days after its occurrence. In the event that said suspension is prolonged beyond a period of fifteen days, the customer will then have the possibility to cancel the order in progress and will then proceed to reimburse it under the conditions provided in these General Conditions of Purchase.

16. PARTIAL NULLITY

In the event that any Clause of these General Purchase Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of said Conditions.

The non-exercise by the Company of any right derived from these General Purchase Conditions shall not be construed as a waiver of said right, unless expressly waived in writing by the Company or prescription of the action that in each case corresponds.16. PARTIAL NULLITY

In the event that any Clause of these General Purchase Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of said Conditions.

The non-exercise by the Company of any right derived from these General Purchase Conditions shall not be construed as a waiver of said right, unless expressly waived in writing by the Company or prescription of the action that in each case corresponds.

17. APPLICABLE LAW AND JURIDISCTION

These General Purchase Conditions are subject to Spanish law. Notwithstanding the foregoing, the non-resident consumer in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where they have their habitual residence. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of Almería. When the client is a consumer and / or user, in accordance with the LGDCU, the jurisdiction of application will be the domicile of the consumer and / or user.

For the purposes of these General Purchase Conditions, “consumer or user” will be understood as the natural person who acts with a purpose other than his commercial, business, trade or profession, legal persons and entities without personality being also considered as such. legal entities that act non-profit in a field other than commercial or business activity, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.